FAQ's
Yes, Kidz Enterprise is registered with Ofsted (EY229809). We follow Ofsted regulations and guidelines to offer the highest standard of care possible. These regulations help raise the quality of care and ensure the safety and well-being of children.
Kidz Enterprise follow guidelines regarding ratios, and under normal operating procedures a 1:8 ratio of
adults to children for children aged four to seven and for eight year olds and over we aim for a 1:10
ratio.
Kidz Enterprise offer Trips as an exciting addition to our Holiday Clubs. All venues are risk assessed
beforehand and child/adult ratios are reduced to “keep everyone safe”.
Kidz Enterprise staff are enthusiastic, inspiring and passionate individuals who are DBS checked to Enhanced Level and hold qualifications/have extensive experience in Playwork/Childcare. Club Managers will have a Level 3 or above in Playwork (or equivalent) and the majority of the rest of the team will be at least Level 2 qualified in Playwork (or equivalent). All staff are Paediatric First Aid trained and Staff receive ongoing training in various aspects of child supervision and care, including behaviour management, child protection and activity delivery.
You can find out more about the new government schemes to help with childcare costs at https://www.gov.uk/government/news/tax-free-childcare-10-things-parents-should-know
If you are making a regular booking covering a period of time, when paying please enter the full amount that will be paid by childcare vouchers over the whole period. The first payment needs to be made within 48 hours of booking and further payments need to be made on a monthly basis. If your childcare vouchers do not cover the whole amount any outstanding balance can then be paid in full at time of booking or by card instalments if applicable. The system will calculate this at the payment stage.
Kidz Enterprise are an Ofsted registered childcare provider; you therefore may be able to subsidise the cost of using an Kidz Enterprise Ofsted registered club through one of the following:
Kidz Enterprise accept all types of childcare vouchers. This can be full or part payment towards a
booking. The childcare voucher company you use will depend on which one your employer is registered
with. Please speak to them to find out which voucher company you use. If it is not on our list then
please contact Kidz Enterprise so we can register ourselves with them. Most childcare voucher companies
provide parent access to pay online via their website.
Just add your provider name and the amount you would like to pay. If it is for bookings that span over 2
months or more you will be able to pay monthly with your child care vouchers. But please don’t forget to
arrange payment through the provider – using your booking reference and child’s name as the payment ref.
You are able to do part payments with your CCV and credit/debit card.
Unfortunately we are unable to accept any of the above methods of payment.
You will need to pay for the sessions as you book them otherwise they will be deleted automatically by the system. However you can organise a card/CCV instalment plan if the booking spans more than 2 months.
To enable us to provide a quality service, we require advance payment either in full or by a payment plan.
Yes, you have the option of spreading your payments monthly across the duration of your booking if it covers a period of more than two months. The first instalment must be paid on booking and the following monthly instalments will be set by the system and can be on a date convenient for you.
Once you have made a booking and payment has been made you will receive an email confirmation.
At the end of the Breakfast Club session, a Kidz Enterprise staff member will take the Reception, Year 1, Year 2 and Year 3 children to a predefined area or to their classroom to be handed over to a member of school staff.
A variety of cereal, fruit and toast with spreads will be on offer each morning, Breakfast is optional.
No. Please ensure any items brought to an Kidz Enterprise club are clearly labelled. Please ensure children do not bring any valuable toys or belongings with them as Kidz Enterprise cannot be held responsible if they go missing.
Kidz Enterprise can only administer prescribed medication. Please ensure you hand any medication required to the Club Duty Manager with a Medication Permission form. Kidz Enterprise can email this form to you prior to your child attending. If your child requires regular medication, we recommend that you supply the Club with extra medication which can be stored to avoid regular transfer.
Kidz Enterprise are fully inclusive and we try to support all children. It is important that we are fully
informed of any child with additional needs so we can try and support him/her in the best way possible.
The best way to do this is by notifying us on the registration form. We would also suggest raising this
with our company SENCO who is Derek Beesley (mail@kidzenterprise.co.uk) and the duty manager prior to
your child’s first visit.
If your child requires 1 to 1 support, we would need notice to try and arrange this. If required, we
would suggest you speak with your local authority who may be able to help you access local funding.
Please inform your child’s school in advance that they are due to attend on a given afternoon. For children in Reception, Year 1, Year 2 and Year 3 a Kidz Enterprise staff member will collect the children from their class. For children in Year 4 and above, they can make their own way direct to the club.
Parents can collect from the after school club at any time from school finish until 6pm. All children must be signed out by 6pm. Late Fees of £10 per 15 minutes are applied for late collections. You must inform the club on 01628 665981 or 07973 791419 if your child will be collected late. Only people listed on the registration and who are 16 years of age or older can collect, so Parents must ensure that the information is updated if a new person will be collecting.
Yes, a healthy and nutritious snack will be provided when your child arrives at the club and drinking water will always be available. This is not a meal replacement.
We recommend packing according to our unpredictable English weather; on any given day this should include sun cream, sun hat, waterproofs or warmer clothing. We would suggest packing a change of clothes that you don’t mind getting messy due to our outdoor play philosophy and art & craft activities. Please ensure all items brought to an Kidz Enterprise club are clearly labelled. Please ensure children do not bring any valuable toys or belongings with them as Kidz Enterprise cannot be held responsible if they go missing.
Only people listed as a Collector on your account can pick up your child. You can easily change this by logging into your account. Staff will only release children to people they know or can verify so please ask that collectors bring photo ID with them for checking.
You can cancel your sessions through the booking system. It is parents’ responsibility to ensure the school know that their child will not be attending after school club.
You can book up to an hour before the start of the session as long as there is availability.
It is fine for your child to attend a school run or extra curricular club after school. Please notify Kidz Enterprise in advance if your child is attending an extra curricular club and any arrangements made so we are aware at what time and where your child will need to be collected.
The club will be available at an additional cost which will be added as an extra charge.
Kidz Enterprise Holiday Clubs have activities suitable for all ages and we are able to accommodate mixed age groups for most activities. Therefore if your child would like to be grouped with friends or family they can choose to do so.
Only the people listed in the child’s collector field on our booking system can pick up your child. If someone who is not listed on your child’s collection field is due to collect your child, you can add this yourself by logging into your account. They will also need to bring photo ID.
Kidz Enterprise can only administer prescribed medication. Please ensure you hand any medication required to the Club Manager with a Medication Permission Form. Kidz Enterprise can email this form to you prior to your child attending. If your child requires regular medication, we recommend you supply the club with extra medication which can be stored at the club to avoid regular transfer of this medication. Please do not forget to collect any medication from us at the end of the holiday.
Subject to availability and sufficient staffing levels, Kidz Enterprise can take bookings right up until an hour before the club is due to start as long as you have registered onto our online system. All children must be booked with their place confirmed by the system before attending. If your child attends the club without a prior booking, we may have to turn them away depending on availability of places for that day.
You can look at availability on our website and/or on your account.
The system is very flexible and (subject to availability) you can book for individual sessions or for the whole of the Holiday period.
If you are wanting to cancel with 14 days’ notice then you are able cancel this yourself via your account and receive a credit on your account. However if you are wanting to cancel with less notice then you will need to request your children to be marked off by us and we will not be able to give you credit for the sessions.
Your child will not be able to leave with anyone that is not listed on your account as a collector. You can add in people by logging in to your account and selecting my children and collector. Don’t forget to save this and add the person for each of your children.
All bookings need to be made online by the customer, however in extreme circumstances we are able to help by taking the booking and payment over the phone.
For breakfast and after school clubs we release a whole school year at a time. Regular customers will be notified in advance of new customers when the next year’s dates become available. This will typically be around May each year but is dependent on schools releasing their term dates.
Yes – you can book whichever sessions suit your particular needs.
Yes – Extra sessions can be booked if available. For after school clubs you can book online up to an hour before the start of the session. After this time, you will need to ring us on 07973 791419 or 01628 665981 as we need to ensure the school also know your child will be attending. There is no extra charge for this additional service.
Unfortunately, we do not offer a part session option but you are more than welcome to drop off or collect your child at any time during the session.
There is a sibling discount for the second and subsequent siblings offered on all bookings where siblings attend the same sessions, if a sibling is cancelled after a booking has been made then any discounts will be removed from the booking for the affected part of the booking.
Yes – you can cancel online and the following notice is required:
Holiday Club bookings
Breakfast and After School Club bookings
You do not need to inform us of cancellations as you can do these directly through the system. It is parents’ responsibility to inform the school if their child is not attending.
For all clubs you can cancel sessions in accordance with the cancellation notice above. If there is availability you can then book new sessions.